Contact Zivanno customer support
Contact Zivanno for help with orders, product questions, delivery, returns and refunds. Our support email is support@zivanno.com and our online store serves customers from Sweden and beyond.
Before contacting us, you may also find answers in our shipping policy, returns policy and payment and delivery page.
FREQUENTLY ASKED QUESTIONS
Yes. All product photos on Zivanno show the exact item you will receive. We photograph our jewellery and accessories in real conditions without heavy editing. If you have any questions about a specific product, feel free to contact us before ordering.
Your order confirmation and receipt are sent automatically to your email address right after purchase. You can also log in to your Zivanno account and find all your orders under My Account → Orders. If you cannot find your confirmation email, please check your spam folder or contact us at support@zivanno.com.
We offer a 30-day return policy. Items must be unused, in their original condition, and returned in the original packaging. To start a return, contact us at support@zivanno.com with your order number and reason for return. Once approved, we will send you return instructions. Refunds are processed within 5–7 business days of receiving the returned item. See our full Returns & Refunds Policy for details.
We regularly restock popular items. If a product you love is out of stock, you can use the "Notify Me" button on the product page to receive an email as soon as it is available again. You can also follow us on Instagram at @Zivanno_fashion for restock announcements and new arrivals.
We ship to Sweden and across the EU, as well as internationally to most countries worldwide. Standard delivery within Sweden takes 3–7 business days. International orders typically arrive within 7–14 business days depending on destination. Free standard shipping is available on all orders over kr999. Full details are on our Shipping Policy page.