Refund Policy
Simple, fair, and hassle-free
| 30-day returns on all items. Full refund to your original payment method. Return postage is paid by the customer unless the item is faulty. Contact us first: support@zivanno.com |
Our Promise
If you are not happy with your order for any reason, we will sort it out. We offer a 30-day return window on all items. No lengthy forms, no difficult questions. Just contact us and we will guide you through it.
How to Return
Step 1. Email support@zivanno.com within 30 days of receiving your order. Tell us your order number and which item you want to return.
Step 2. We will reply within 2 business days with the return address and instructions.
Step 3. Send the item back in its original condition and packaging. We recommend using a tracked postal service.
Step 4. Once we receive and check the return, we will issue your refund within 5 business days.
Refund Timelines
| Payment Method | Refund Timeline |
| Klarna | 3 to 5 business days |
| Swish | 1 to 3 business days |
| PayPal | 3 to 5 business days |
| Credit or debit card | 5 to 10 business days |
What Cannot Be Returned
- Earrings that have been opened or worn, for hygiene reasons
- Personalised items such as initial pendant necklaces, unless faulty
- Items damaged through misuse after delivery
- Gift cards
Faulty Items
If your item arrives damaged or is not as described, we will cover the return postage and issue a full refund or send a replacement at no charge. Please photograph the fault and email it to support@zivanno.com within 14 days of receiving the order.
Your Legal Rights
This policy is in addition to your legal rights under Swedish consumer law and the EU Consumer Rights Directive. You always have the right to return within 14 days under the statutory withdrawal right, regardless of the reason.
Contact Us
Email: support@zivanno.com
We respond within 2 business days.
Zivanno returns policy summary
The Zivanno returns policy explains how to return eligible items, request refunds, report faulty products and contact customer support for order help.
For more order information, see our shipping policy, payment and delivery page and terms and conditions.